BRAD WORTHLEY
Brad Worthley is an accomplished business consultant with over 46 years of management experience and the Owner of Brad Worthley International. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell and others.His client list contains some of the largest and most prestigious organizations in the world from a diverse range of industries, including more than 100 Native American Tribes and their enterprises. As an expert in his field, he teaches organizations of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain strong service cultures: This is a place where employees love to come to work and customers love to do business.
Contact Brad at:
425-957-9696
Brad@BradWorthley.com
Visit his website: www.BradWorthley.com
Join him on Facebook: www.Facebook.com/BradWorthley
Join him on LinkedIn: www.linkedin.com/in/bradworthley
BRAD’S CORE TRAINING OPTIONS:
Customer Service Seminars
- Exceeding Customer Expectations
- Embracing Excellence
Leadership Development Certificate Program
- Two-day comprehensive program
- Included all four leadership seminars above
- Three ring binder of materials
- Framed “Certificates of Completion”
- Executive pen sets
- Autographed “Simple Steps to an Extraordinary Career & Life” books
Leadership Seminars
- Simple Steps to an Extraordinary Career & Life
- Turning Managers into Leaders
- How to Coach Your Employees, Peers & Supervisor
- Conversational Charisma: Mastering Communication & Relationships
Master Trainer Certificate Program
- Three-day immersion program
- Three ring binder of materials
- Framed “Certificates of Completion”
- Executive pen sets
- Autographed “Simple Steps to an Extraordinary Career & Life” books
BRAD’S PREVIOUS VIRTUAL EVENTS
SIMPLE STEPS TO AN EXTRAORDINARY CAREER & LIFE
November 5, 2020
8:00 a.m. to 12:00 p.m. (Seattle Time Zone)
Cost = $179 per person
ZOOM Live seminar from the comfort of your home or office, with a computer or smart phone (we will provide instructions).This seminar will explain in tremendous detail, but in an incredibly simplistic manner, how we often sabotage our own careers and lives. Not only will this seminar awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. You will learn how to reduce your stress, increase your productivity and achieve goals that you never thought you were capable of. Attendees will learn the exact steps needed to make long-lasting positive changes in their careers and lives. The result of this seminar is employees who are engaged, powerful, productive, accountable and ready to take on the world. Certificates of Completion provided to all attendees. Topics include:
- Understanding Fear
- Your Inner Saboteur
- Paralysis of Victimization
- Two Emotional Motivators
- Energy Givers & Vampires
- Re-Write Your Internal Script
EXCEEDING CUSTOMER EXPECTATIONS
November 12, 2020
8:00 a.m. to 10:00 a.m. (Seattle Time Zone)
Cost = $99 per person
ZOOM Live seminar from the comfort of your home or office, with a computer or smart phone (we will provide instructions).This was voted one of the top two seminars in the world by the Meeting Professionals International Association. Organizations can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? We will entertain you with great stories and hilarious examples of organizations that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your organization. Learn why exceeding customer’s expectations is as simplistic as changing one or two behaviors and being consistent. You will walk away with actionable information the very same day. Certificates of Completion provided to all attendees. Topics include:
- Using Pedestal Words
- How People Judge Us
- Handling Difficult Customers
- The Three Levels of Listening
- Perception Becomes the Customer’s Reality
SELF-MANAGEMENT: INCREASING EFFICIENCY & PRODUCTIVITY
November 19, 2020
8:00 a.m. to 9:00 a.m. (Seattle Time Zone)
Cost = $59 per person
ZOOM Live seminar from the comfort of your home or office, with a computer or smart phone (we will provide instructions).As leaders of people, you should never attempt to “manage” or “boss” other people. However, there is one person that needs to be managed and that is ourselves. Self-management is a critical component to not just being a great leader of people, but being a great employee, significant other, parent or friend. Learn the parts of our lives that need to be managed on an hourly and daily basis to help us be more successful. Learn the secrets to having an extraordinary and stress-free job and life. Some of the topics it will include are how to manage your:
- Time
- Fears
- Stress
- Priorities
- Emotions
- Behavior
HOW TO ELIMINATE OFFICE POLITICS & DRAMA
December 3, 2020
8:00 a.m. to 9:00 a.m. (Seattle Time Zone)
Cost = $59 per person
ZOOM Live seminar from the comfort of your home or office, with a computer or smart phone (we will provide instructions).Most organizations deal with this frustrating issue and most leaders have no idea what steps are needed to eradicate it from their environment. Office politics and drama are one of the top de-motivators of employees and it leaves them feeling emotionally unsafe, so it is critical to deal with it head-on. Learn who starts it, why they start it and how you eliminate it from your workplace. Create a non-negotiable work environment that does not tolerate it and the real penalties for doing it. The people who create the drama will not want to work in your culture and will leave on their own. If you are tired of dealing with the drama, then this session is for you! Topics include:
- What Causes It
- “Symptom” or “Problem”?
- The Leader’s Role in Eradicating It
- Creating an Atmosphere of Healing
- How to Create a Culture of Intolerance
- Why Some Employees Are More Active in the Drama