Previous Events

Once you’ve settle in after a long day of traveling, join us and unwind at a Welcome Reception. Casino Executives and Industry Professionals will all come together to enjoy a full array of hor SD ‘oeuvres and deserts and of course plenty of drinks. You’ll have time to re-connect with old friends and eagerly meet new ones. As we all know you can learn a lot from your peers, and this is the perfect opportunity to start conversations that can continue over the course of the next wo days.

• As gaming enterprises opened back up, many saw record growth. What year-end 2002 told us, and what will 2023 bring?
• Since last year, as predicted, we have seen the Federal Reserve raise rates multiple times in 2022 to try to combat inflation. with inflation still on the rise & 2023 looking bleaker, what can we expect the Fed’s response to be?
• What is the outlook for tribal gaming given the continued labor shortage, wage increases, inflation, increased interest rates, slow return to normal supply chain issues and potential recession?

• According to the Federal Government, over 3.5 million people are still looking for work than before COVID. The three primary reasons are;

1.     With an aging workforce, over 2 million people simply retired
2. Over 400,000 working-age people died of COVID
3. Legal immigration has fallen by approximately 1 million people

* These and other factors continue to make the employee pool smaller

• With the start of COVID now three years behind us, what new processes or technology have Casino Executives implemented to keep up with patron demand and satisfaction? What has worked and what has not?
• For the short term, the lack of out-of-this-world technology innovations will not replace a casino’s workforce any time soon.
• In addition to wage increases, what other creative ways have HR and Casino Executives come up with to attract & retain their workforce?

At this round-robin style event, Forum Partners will have the opportunity to sit and speak with all participating General Managers and Casino Executives for an allotted amount of time while enjoying a coffee refresh and beverages. This event will provide exposure to many people in a short time and allow you to introduce yourself and your company early on, which will enable you to build on your relationship during the event.

• When it comes to slot floor configuration or zone management, what are some of the latest strategies to maximize the best coin in performance?
• How will artificial intelligence play a pivotal role in the future of gaming and games in general?
• Are gaming manufacturers delaying the introduction of new game deliveries because of ongoing supply chain issues out of China for critical parts needed to maintain existing machines and build new ones? How has the industry adapted?
• Within the evolution of gaming, how are games targeted to different generations, and what is the plan to grow the base of younger clients who tend to spend much less? With baby boomers dying ,how can casinos look to make up for lost revenue with stellar products?

• How can Artificial Intelligence (AI) be used to determine marketing incentive programs?
• “The New Age of Marketing” Digital Marketing, how effective has it been, and where does it go from here?
• “You can’t improve what is not measured.” What key drivers/analytics measure the success of various forms of marketing?
• With a downfall in the economy, should properties hold back on marketing dollars, or is it time to double down?
• If casinos are looking to scale down, what is the most proven and cost-effective method of marketing?

• Understanding that a continuity program aims to build your brand and drive incremental trips, ideally increasing revenue and net profit. What are some pitfalls to look for, and how can you navigate them?
• How do casinos measure the ongoing success of a program vs. the cost of the program? What analytics should be available from the provider to show transparency and how a program impacts your property?
• what factors are considered when creating a scalable, customized program special to you vs. a box product?
• As a casino executive, what do you look for when choosing a company to implement a continuity program, i.e., Experience of core competencies, brand and quality of the product, inventory and flexibility?
• How is a continuity program tied into your casino’s marketing strategy and does the provider work with your marketing department or company?

• Since its inception, are Tribal casinos adopting cashless gaming, and what has theirs and the guest experience been like so far?
• How has cashless gaming opened up gaming to younger generations, and how comfortable are older generations with this technology?
• What benefits does cashless gaming add to brick-and-mortar gaming operators?
• How is the industry educating patrons on the use of technology and the difference between cash and cashless gambling?

• Learn the three attributes of Quality Replacement Rate
• Understand the idea of “Workforce Recurrence”
• Identify best engagement practices right now

Join us at the Aviara Golf Club for a relaxing afternoon and light competition! The Aviara Golf Club in Carlsbad is the Dan Diego area’s only golf course designed by Arnold Palmer. It has been named the #1 gold resort in Southern California by the readers of Conde Nast Traveler, and has also been recognized as one of the country’s best resort golf courses by Golf Digest and Golf Magazine.

Aviara Gold Club features a memorable coastal layout: Uniquely sculpted around rolling hillsides and landscaped with wildflowers native to Southern California, the par 72 course offers plenty of bunkers and water features over 7,007 yards.

Our shotgun star open to experts and beginner alike, will be thoroughly enjoyed by all. There will be contests for long drive, closest to the pin and several other prizes given out for this fun but slightly competitive outing!